5 Top Customer Service Articles for the Week of October 21, 2019

Each week I read a number of customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too.
Advanced B2B CX Strategies Nobody Talks About by CustomerGauge
(CustomerGauge) In our latest eBook, we asked some of the top CX experts and influencers to discuss how B2B companies they’ve worked with have revolutionized their customer experience.
My Comment: Let’s kick off this week’s Top Five roundup with an eBook that was just released. CustomerGauge asked five customer experience experts (myself included) to address issues that B2B companies and leaders have in creating a strong and successful CX program. You’ll have to give them your name, email address and some other basic information to get the eBook, but don’t let that stop you. It’s a great publication with some important and