5 Top Customer Service Articles For the Week of March 30, 2020

Each week I read a number of customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too.
Maintaining Your Team’s Morale And Productivity During COVID-19 by Denise Graziano
(Chief Executive) The challenges posed to business by the novel coronavirus are unprecedented, but CEOs can help keep spirits up with these tips.
My Comment: A good 95% of the articles (maybe more) I’m reading have some mention of COVID-19 or coronavirus mentioned. As I was going through this weeks articles, I looked for more “evergreen” articles to share. Even if they did mention or refer to the crisis we’re all living in, some of the articles are timeless. That is the case with our first Top Five article, with a focus on leadership skills through difficult times, although I’d