5 Top Customer Service Articles for the Week of June 17, 2019

Each week I read a number of customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too.
7 Powerful Customer Service Phrases You Need to Use by Josh Carlyle
(Qminder) Here are 7 powerful customer service phrases that can support your interaction with customers.
My Comment: While I don’t believe in scripts (How can you script sincerity?), I don’t mind having a few thought-out opening lines and responses for certain customer service situations. Here are seven of them. Number seven on the list isn’t my favorite, but there will be times you can’t help someone. For those situations, I look for alternatives. While you can’t always say “yes” to a customer, you don’t have to say “no” either.
3 Tactics CEOs Use to Improve Customer Experience Culture by Oisin Ryan
(ServiceDock) This post