5 Top Customer Service Articles For the Week of June 1, 2020

Each week I read a number of customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too.
3 Things That Will Boost Your Reputation For Great Customer Service by Mark Armstrong
(Business2Community) I’ve been a freelance illustrator for 30 years. I’ve dealt with a lot of different people. These days, there are three things I focus on when it comes to customer service.
My Comment: We start this week’s roundup with a very short article (two-minute read) about three simple ideas to increase loyalty; keep customers informed, no surprises and good follow-up. Sounds like common sense, doesn’t it? Take a couple of minutes to read this and then remind your people about these three simple ideas that will help you be even more successful.
3 Customer Service Lessons from