Each week I read a number of customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too.
Customer Service Pet Peeves That’ll Make Your Customers Cringe in 2020 by SmarterCX Team
(SmarterCX) We asked CX professionals for their biggest gripes and pet peeves when it comes to service, and here are 10 they listed as most likely to make customers cringe in 2020.
My Comment: When it comes to customer service and experience, what drives you crazy? Our friends at Smarter CX (Oracle) have an excellent article about “pet peeves” that customers can’t stand. Starting off with a quick one from me (about receiving inconsistent information from different customer service reps), there are nine more that, unfortunately, you may have experienced yourself.
Crystal Ball Time! 10 Marketing, Tech and
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