5 Top Customer Service Articles For the Week of August 10, 2020

Each week I read a number of customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too.
How to Increase Customer Loyalty: 5 Customer Retention Strategies by Christopher Hutchens
(SmartBug) In this blog, we look at five customer retention strategies that you can implement to deliver more value to your customers and increase customer loyalty.
My Comment: Let’s start this week with a list of customer retention strategies. I love the first one: Quite Selling and Start Educating. Customers love to feel in control. Give them knowledge and you are on your way to a better experience. And, who can argue with number two? (You’ll have to read the article to find out about this one.) This list is good. Take a few minutes and think about how