5 Top Customer Service Articles For the Week of April 27, 2020

Each week I read a number of customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too.
Shake Shack to return $10 million government loan intended for small businesses by Allyson Chiu
(Washington Post) Shake Shack is returning all $10 million it received from a federal loan program intended to help small businesses amid the ongoing coronavirus pandemic, the burger chain announced in a statement.
My Comment: Our first article in the Top Five roundup is about community. “Giving back” is part of the customer experience. And, that’s exactly what restaurateur Danny Meyer, CEO of Union Square Hospitality and founder of Shake Shack, did when the company gave back $10 million to the government after receiving the funds as part of the PPP stimulus package. In the words