Leaving a lasting impression might be one of the easiest and most important ways to ensure customer loyalty. This week’s story discusses the how and the why behind the concept and what a difference it can make for your company. The effort is minimal and the benefits are great. As you will learn in this week’s story on Platinum Rules for Success, creating a lasting impression with your client base is a recipe for success in any industry!
Leave a Lasting Impression in Customer Service
by Shep Hyken
T here is an old expression says, “You never have a second chance to make a first impression.” It seems people are giving a lot of weight to that first impression, and for good reason. It sets the tone for whatever the interaction is that follows. It’s a very important moment.
And then there is the last impression. This one is just as important, if