Conflict Resolution 101: Keeping Your Composure

Contributing author, Gregg Gregory, discusses the topic of keeping your composure during conflict. Keeping your composure is always rule number one. Do not ever tell anybody to “calm down” or “take a deep breath”. Instead, try to elicit these types of responses through your own actions. Cooler heads will prevail. But that’s only the beginning… Read Gregg’s advice on what you should do in these situations. Turn even the worst customer experiences that began in conflict into customer experiences that end in a sense of mutual relief, gratitude and happiness. That short term restraint will pay longterm dividends for yourself and your business!
Conflict Resolution 101: Keeping Your Composure
by Gregg Gregory
I write quite a bit about effective teamwork in the workplace because it gives team members and leaders a view of how great a team can be. Of course, real life tends to throw obstacles at our best-laid plans. And