“I’ve got sunshine on a rainy day…” is more than the lyric to a popular song. It should be the motto and mindset for customer centric service. No matter the challenges or circumstances, business is there to make their customers’ experience an exceptional one. Author and renowned customer service expert Shep Hyken, discusses the difference it makes to customers when you create a company culture focused on servicing them. Regardless of title or position, each member of a team is responsible for enhancing the customer experience. If you can instill this attitude within your team, it will pay dividends through customer loyalty and referrals.
Be a Customer Service Leader
by Shep Hyken
I have seen pilots engage with passengers before, but Gerald Higginbotham takes it to a whole new level. I encountered Gerald as I was boarding a very early morning flight to Dallas. He was one of the pilots, and he