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last Month’s Top Post

Shep HykenHow Much Does It Cost to Give Great Customer Service?

One of my Forbes readers, Daniel Rodriguez, sent in an interesting comment. He said, “What’s interesting is that better service is correlated to a higher willingness for the customer to pay, but that doesn’t mean that a business has to spend more on CS to get these results.”.. This reminds me of something my good friend, Kim ... by Shep Hyken

Last Week’s Top Post

Jay MitchellA History of Sales Enablement — and Predictions for Its Future

Aiello and Larsen pioneered a method to improve the efficiency and effectiveness of salespeople that was catered toward the changing buyer. They preached new selling strategies and consistent selling strategies. The pair spoke to learning customer pains and committing to relevant conversations full of value. They ... by Jay Mitchell

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