Each week I read a number of customer service and customer experience articles from various resources. Here are my top five picks from last week. I … [Read more...] about 5 Top Customer Service Articles For the Week of January 27, 2020
Customer Retention
B2B Reads: Retention, Customer Centricity, and Shakespeare
In addition to our Sunday App of the Week feature, we also summarize some of our favorite B2B sales & marketing posts from around the Web each … [Read more...] about B2B Reads: Retention, Customer Centricity, and Shakespeare
Amazing Business Radio: Augie Ray
The Bottom Line of Customer Experience Creating a Customer Experience that Results in Financial Gain Shep Hyken interviews Augie Ray from Gartner. … [Read more...] about Amazing Business Radio: Augie Ray
5 Top Customer Service Articles for the Week of September 30, 2019
Each week I read a number of customer service and customer experience articles from various resources. Here are my top five picks from last week. I … [Read more...] about 5 Top Customer Service Articles for the Week of September 30, 2019
Customer Engagement With A Human Touch Is A Powerful Thing
When call center and customer service teams are trained to recite from a script, they spend more time talking about products than listening for cues, … [Read more...] about Customer Engagement With A Human Touch Is A Powerful Thing
Guest Blog: The Customer Experience’s Impact on Customer Churn
This week we feature an article by Nick Glimsdahl who writes about how customer retention should be a priority and how to avoid losing … [Read more...] about Guest Blog: The Customer Experience’s Impact on Customer Churn